The Moving-In Process

Now your lease is signed, say goodbye to the Sales Team and say hello to the Member Experience Team!

Once your lease has been signed, you will receive a welcome email from Olivia or Lucy explaining your next steps.

Step 1

Housemate Connections 

  • We would hope to connect you with your housemates as soon as possible. This means sharing bios and numbers.
  • We find connecting on the phone/video calls are the best way to connect - some members have also had socially distanced coffees! 

Step 2 

Confirm your key collection and time

  • On your move-in date, we will be there to meet you with your keys. Please let us know what time you’ll be arriving! 

Step 3

Admin confirmation 

This is your last little bit before you can get into your new home sweet home.

    • Complete your Right 2 Rent 
  • Confirm your deposit and first month's rent payments have been made 

**Due to the current climate, our next steps have changed to comply with the lockdown restrictions. Please be aware these may change once restrictions have eased.

We know how complicated and daunting it can be moving into a new home. We are here to ensure things go as smoothly as possible, with as little stress.  Any questions you have, please email