My internet or Wifi is slow

Slow internet is the absolute worst. There are a few steps to follow to get to the bottom of this 21st Century pain point

If internet is running slow then do the following test:

(if you have an ethernet cable please connect this to your computer to check the issue is the internet speed and not the router)

  1. Reset your router - The easiest way to do this is to unplug the router from the power source and leave for ten minutes before plugging it back in (one of the reasons for slow internet can be that your router has not been reset for a prolonged period of time)
  2. Do a run of your anti-virus / malware software as malignant software can generate traffic without your knowledge, slowing your connection down
  3. Check in your task manager if you have any background programs running that can take up bandwidth
  4. If still slow run a speed test at https://www.speedtest.net 
  5. Take a picture of the speed recorded and contact Lyvly who will talk to your internet service provider directly

Please note: We will always do our best to resolve these issues by contacting the internet provider on your behalf if you have carried out the above steps. However, sometimes they will need someone at the property to carry out the checks. In this case we will need you or one of your housemates to call the internet provider armed with the account details we will supply you to make sure your internet is up and running again in no time!

 

If you do have any further queries or questions on this, then please do let us know by completing this form.