Lost Front Door Keys or Key Code not Working

First things first, check with your housemates if they are in, as they'll be able to let you in straight away.

Key code not working:

If your key code is no longer working, then please let the maintenance team know. We will be able to re-issue you with a new code.

Smart lock not working:

If your smart lock has run out of battery, and there is no one inside your home to change the battery, you will be able to activate it with a 9V battery from the outside as demonstrated in the last 20 seconds of this video below: https://www.youtube.com/watch?v=4UBIcD4DpnY

If you do notice the red battery flashing on your smart lock, it’s always a good idea to change the battery there and then, rather than waiting for it to run out completely! 

Lost key:

If you have lost your front door key, the quickest solution will be to get a copy made of your housemate’s key at a local locksmiths.

For a few security keys, this is not possible as the keys have to be ordered in. This will be the case if you have a Banham or a Franchi key for example. If you have lost one of these keys, please let the maintenance team know and they will be able to get a new one ordered for you. They will also let you know the charge for the replacement key.

For our homes in developments with concierges, they will almost always hold a spare management set of keys for your home. You are welcome to borrow these, but bear in mind that until they are returned again, no one (including housekeepers, contractors etc.) will be able to access your home without you or one of your housemates being there.

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