😱 Being locked out of your home is an emergency, so call us 24/7 @ 020 3514 1292
If it’s NOT an emergency:
Keycode not working
Just us an email firstname.lastname@example.org and we’ll ping over a new one
Smart lock not working
It’s most likely a dead battery, which you can replace with a 9V battery. If you start to see that the red battery light is flashing, make sure to change the battery before it completely dies!
Quickest way is to borrow your housemates to cut a new one. For a Banham or Franchi key (security keys), we will order them for you for a fee, so give us a call or drop us an email. If you have a concierge, they should have a spare key until you can get yourself a new one.