Lost Front Door Keys or Key Code not Working

😱 Being locked out of your home is an emergency, so call us 24/7 @ 020 3514 1292

If it’s NOT an emergency:

Keycode not working

Just us an email members@lyvly.uk and we’ll ping over a new one


Smart lock not working

It’s most likely a dead battery, which you can replace with a 9V battery. If you start to see that the red battery light is flashing, make sure to change the battery before it completely dies!


Lost key

Quickest way is to borrow your housemates to cut a new one. For a Banham or Franchi key (security keys), we will order them for you for a fee, so give us a call or drop us an email. If you have a concierge, they should have a spare key until you can get yourself a new one.