1. Frequently Asked Questions
  2. Maintenance and Services
  3. Maintenance FAQs - simple fixes to any potential issues in your home


If water is actively leaking in your home and is likely to cause significant damage, you should locate the water stopcock in your home and turn it off.

If you don't feel confident in doing this, please call us on 020 3868 7423 as soon as possible.

  •  Your stopcock is nearly always in a room where water will be used, and it’s normally on the ground floor.  Quite often the valve will be in a kitchen or bathroom cupboard, but in blocks of apartments the tap may be in the communal corridor outside your flat.
  • If you have an internal water meter, then the valve will be on the pipe going into the meter.
  • If you live in a flat with a concierge, they will be able to direct you to the stopcock.
  • If you have an active leak within your home, please report this to us by phone as a matter of urgency.

I just have a small leak 

  • Small leaks are most commonly caused by issues with silicone or grouting in bathrooms.
  • This allows water to get below the bath or shower when they are being used, which can then produce damp patches or even water dripping through the ceiling on the floor below.
  • For this reason, you may be asked to stop using a shower or bath that is thought to be causing a leak whilst we investigate the cause of the issue.  

Leaks can also be caused by large water spillages, such as an overflowing bath or sink. 

  • If you experience a leak that appears after water has been spilled onto a floor above, it may be the case that no maintenance works are required.  
  • Please still report any instances of this to us, as we may want to carry out an inspection to ensure there has been no damage to the home. 

Less frequently, leaks can come directly from burst or damaged pipes in your home.  If this is the case, engineers may be required to cut an inspection hole in your ceiling to assess what works may be required.  

If you do have a leak in your property please report this to us as soon as is practical and we will respond as a matter of urgency.