The Member’s Portal is your best bet of resolving any issues
You can access here: https://members.lyvly.uk/login
- Maintenance - for both your room and home
- Housekeeping - details of your next visit
- Consumables - request or confirm deliveries
- Billing - incorrect invoice, or changing billing details
- Your lease - reviewing the lease, submitting notice or renewals
- Raise a ticket through the chat bot for any outstanding questions!
🙋 When raising a ticket, make sure to include
- A photo or video of the issue
- As much detail as possible, so we can pass this on to electricians, plumbers, and other specialists if we need to.
- Tell us where, and who the issue affects!
We will aim to get back to you within 2 working days. Keep in mind that timelines, and how many visits required, will vary depending on the type of issue.