Do we have to stay home to provide access to tradesmen?

We try whenever possible to provide keys and access ourselves, but on the odd occasion we may request that you provide access.

If you aren't able to stay at home, don't worry but please do be aware:

  • visits might need to be delayed so we can make our team available
  • feedback from the visit can also be delayed as we won't always have someone on site the whole time
  • we do work with third parties, so we can't always confirm exactly the name of the contractor attending, but we can always ensure the company